Ticketing system for your helpdesk

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55.00 $

excl. 20% VAT


Manufacturer:		Irmler IT-Solutions
Productname:		Support-System Light rental licence

Inventory:

Period costs:		55.00 $ /month
Setup price:		28.42 $
Least contract duration:		12 months
Factura cycle:		3 months

A highly-capable and extensive ticket system for commercial demands

A ticket system for professional enquiry management.

Scope of features

Ticket generation from web forms
Automatic forwarding to the person in charge
Automatic acknowlegment mails
Login for customers and tickets in customer area
Reply / Forwarding of ticket mails
Customer maintenance
Fonts, colour and size of customer area definable
Complete freedom of design of customer area using HTML templates
Integration of your own texts (Welcome, Terms of contract...)
Integration with your web site
maximum 1 ticket group
maximum 1 support users

Ticket generation from incoming mails (e.g., support@YourOrg.com)
supported mail formats: text mail, HTML mail, rich text, any attachments
send new mails from ticket system
user defined hotkeys
Ticket mail cross references
Ticket allocation to ticket support users
FAQ with automatic generation from a thread
ToDo list for notes outside tickes or already closed tickets
Newsletter module (general newsletter to customers)
Highly efficient also with high-volume data

Ticket generation from email replies
2-level spam filter for ticket generation from emails (spam words, addresses and domains)
Newsletter module (personalized newsletters)
News: Display of latest news and news archive
Auto-Archiving of closed tickets
Add new form fields
Download files (download of files with subgroups in any depth)
Categorize ticket users (customers)
Calender with monthly, weekly and daily views
Reminder function Pop up, email and SMS (SMS gateway required)
manuelle back up in admin area(Linux only)

Import from customers
Export to customers
Individual extension

Delivery

Included are 200MB of high speed web space (expandable).

Support

Included are 3 weeks of support (email, Support-Center). Support extension optional: Support-System maintenance contracts

Online demo area

Test Support-System free of charge in our demo area: Online-Demo

Offer request

Our customers about us

Wir sind mit dem Ergebnis, der Betreuung und der Umsetzung sehr zufrieden. Zudem war das Preis-Leistungs-Verhältnis sehr gut. Andere grosse Anbieter haben das Vierfache des Preises offeriert.
Unsere Änderungen und Anpassungen wurden stets schnell und unkompliziert umgesetzt. Natürlich wurden Anpassungen im Nachhinein nachbelastet, aber alles im Rahmen und verhältnismässig. Auch wurden immer verschieden aufwändige Lösungen mit den dazugehörigen Preisen angeboten und erläutert.

Jan Hümbeli - Sentronic

Beratungsleistungen der Firma Irmler sind in jeglicher Hinsicht ihr Geld wert! Fachliche Kompetenz in mehreren übergreifenden Bereichen, Professionalität und Zuverlässigkeit führten nach mehrjähriger Zusammenarbeit zu kurzfristigen und langfristigen Erfolgen.

Martin Seliger - CSD Wien

Irmler IT-Solutions knows how to read the wishes from the lips of their customers and implement them in a professional way. Again at any time!

Nicholas Miller - CJ Logistics

Ischler Lebkuchen genießt seit 2007 erstklassige Beratung bei Irmler IT-Solutions, zum Vertrieb unserer traditionellen Lebkuchen in ganz Europa. Was wir besonders schätzen ist, dass die Software einfach zu bedienen ist und jeder Änderungswunsch sofort umgesetzt wird.

Christine Peinsteiner - Ischler Lebkuchen