References
Support-System in use
Support-System is used many organizations, some of which are:
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HELIOS Klinken Krefeld
Abwicklung von Patientenanfragen per Telefon und E-mail, Organisation und Zuweisung an die zuständigen Instanzen sowie deren vollständige Abwicklung über die Ticketlösung Support-System. Betreuung des Ticketsystems mit der erforderlichen IT-Infrastruktur und Adaptierungen zur Prozessoptimierung.
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VDS Schadenverhütung Germany
The ticketsystem "Support-System" is the right helpdesk solution for our organisation, because it was always possible to change its programm workflow as we need it. |
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TELBA AG
Flexibility is one of the most important thing for one of the leading systems house of Germany. Support-System handles the demands excellent. |
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ALBA AG
Support-System is also the ideal solution to handle company intern employee support, as it is used by ALBA many years ago. |
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ZEK
For ZEK, the swiss control unit for credit assessments, economy of time and flexibility for coping inquiries from email, telefax and phone calls, is ranked at first position. Support-System is able to perform all requirements with highest satisfaction. |
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Maschinenringe Deutschland
As distributor for 260 shop locations in Germany we have to accomplish a lot of support-inquiries. Support-System made it for us possible, to solve this in an efficient and economy way. |
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Lidl Switzerland
For economically and accurate handling of internal business processes as well as their optimisation, Support-System is the right solution for the chain of supermarkets of Switzerland. |
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General Overnight
With Support-System the logistic expert is able to handle inquiries, orders, complaints, claims, IT support and inquiries for the accounting department structured, clear arranged and efficient. |
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Kunstuniversität Linz
The University of Arts Linz decides for the flexible ticketsystem Support-System to manage and optimize internal support requests. Support-System is used there to handle inquiries and troubles in an easier way, faster and primarily more transparent. |
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a1m - Payment Provider
As one of the world wide leading payment provider a1m uses Support-System successful for handling orders and customer support inquiries. |
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EHR
EHR Ingieneurgesellschaft für Informationssysteme uses Support-System with highest satisfaction for the handling of customers- and company internal supportinquiries. Support-System was paramized for that to the granted support scenario. |
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EUTOP
EUTOP International GmbH, leader in the area "prozessorientierte strukturelle Governmental Relations", is satisfied in using Support-System as Helpdesk solution, to manage support inquiries inside their company. |
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Horsecare Products International
We are very satisfied with the ticket system by Irmler IT-Solutions. Now we stay on top of things even with a large number of emails. |
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Dynamic-NET
As one of Switzerland's largest ISP's we require a highly efficient ticket system to respond timely to email queries. This problem is solved by the support system of Irmler IT-Solutions in an excellent manner. |
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CAMAG
The worldwide leading concern Camag (manufacturer of instrumentation for planar chromatography) uses Support-System to manage their support inquiries structured time saving. |
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Europe Webservice Partner
Our Free-Webspace Service generates a large number of support queries daily. The ticket system by Irmler IT-Solutions helps us to manage and process them in an ideal manner. |
Of course we use our support system also in-house to manage queries. The shop system in which you are now is combined with the support system. General References |
ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent