ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent

Ticketing system for your helpdesk

Own Webshop

  • Shopsystem/webshop software, ERP
  • Individualized webshop
  • Consultant, programmer, graphic designer/shop designer
  • Marketing, planning
  • Prozess optimisation
  • Info architecture
  • Interfaces

Own Learning Plattform

  • E-Learning plattform, Learning plattform
  • Consultant, programmer, graphic designer
  • Marketing, planning
  • Process optimisation
  • Info architecture
  • Didactic prepearation of learning content
  • Interfaces

Own Ticketing System

  • Quality Management & Business Intelligence
  • Ticket system, ticketing system, ticket tool, ticket solution
  • Consultant, programmer
  • Planning
  • Process optimisation
  • Interfaces

Marketing Expert

  • Marketing consultant
  • Development of strategies
  • Internet concept
  • Social Media Marketing
  • Search Engine Optimisation SEO
  • Online PR
  • E-Commerce marketing
  • Conversion rate optimising
  • Webmarketing, Advertisement

Webspace & Server-Hosting

  • 53GBit/sec band width (1GBit switch)
  • 200x redundancy (wires)
  • Domain service
  • Highspeed webspace
  • Cloud server, cluster solutions, dedicated server
  • Server housing, rack colocation
  • Hosted Exchange
  • SMS gateway
  • Real data backup
  • Hack controlling
  • hight availability, speed, scalability
  • Consulting & Flexibility
ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent
Your Expert for
ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent
 
3500.42 $
excl. 20% VAT
 
 
Manufacturer:     Irmler IT-Solutions
Productname:     Support-System Commercial purchase licence
 
Inventory:    
Language version

pcs.    
 

A highly-capable and extensive ticket system for commercial demands

A ticket system for professional enquiry management.

Scope of features

  • Ticket generation from web forms
  • Automatic forwarding to the person in charge
  • Automatic acknowlegment mails
  • Login for customers and tickets in customer area
  • Reply / Forwarding of ticket mails
  • Customer maintenance
  • Fonts, colour and size of customer area definable
  • Complete freedom of design of customer area using HTML templates
  • Integration of your own texts (Welcome, Terms of contract...)
  • Integration with your web site
  • maximum 10 ticket groups
  • maximum 10 support users
  • Ticket generation from incoming mails (e.g., support@YourOrg.com)
  • supported mail formats: text mail, HTML mail, rich text, any attachments
  • send new mails from ticket system
  • user defined hotkeys
  • Ticket mail cross references
  • Ticket allocation to ticket support users
  • FAQ with automatic generation from a thread
  • ToDo list for notes outside tickes or already closed tickets
  • Newsletter module (general newsletter to customers)
  • Highly efficient also with high-volume data
  • Ticket generation from email replies
  • 3-level spam filter for ticket generation from emails (spam words, addresses and domains)
  • Costing statistics with cost center and time units
  • Newsletter module (personalized newsletters)
  • News: Display of latest news and news archive
  • Auto-Archiving of closed tickets
  • Add new form fields
  • Download files (download of files with subgroups in any depth)
  • Categorize ticket users (customers)
  • Calender with monthly, weekly and daily views
  • Reminder function Pop up, email and SMS (SMS gateway required)
  • manuelle back up in admin area(Linux only)
  • Extensive member statistics
  • Import from customers
  • Export to customers
  • Individual extension

System requirements

  • Web server / web space with a provider (Linux recommended)
  • PHP version 5.1 or higher
  • MySQL data base
  • Cron jobs

If you get your web space from us: Support-System runs on any business web space package: Web space packages

Delivery

Installation free of charge on your web space. Just enter your data and receive enquiries.

Support

Included are 3 weeks of support (email, Support-Center). Support extension optional: Support-System maintenance contracts

Online demo area

Test Support-System free of charge in our demo area: Online-Demo


Offer request

ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent
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We were allowed to implement a lot of customer projects. We would be pleased to count also you to our satisfied customers.

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ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent