Ticketing system for your helpdesk

A highly-capable ticket system

Includes all important features to save time. Simple use and efficient data base structure.

Scope of features

• Ticket generation from web forms
• Automatic forwarding to the person in charge
• Automatic acknowlegment mails
• Login for customers and tickets in customer area
• Reply / Forwarding of ticket mails
• Customer maintenance
• Fonts, colour and size of customer area definable
• Complete freedom of design of customer area using HTML templates
• Integration of your own texts (Welcome, Terms of contract...)
• Integration with your web site
• maximum 2 ticket groups
• maximum 2 support user

• Ticket generation from incoming mails (e.g., support@YourOrg.com)
• supported mail formats: text mail, HTML mail, rich text, any attachments
• send new mails from ticket system
• user defined hotkeys
• Ticket mail cross references
• Ticket allocation to ticket support users
• FAQ with automatic generation from a thread
• ToDo list for notes outside tickes or already closed tickets
• Newsletter module (general newsletter to customers)
• Highly efficient also with high-volume data

System requirements

• Web server / web space with a provider (Linux recommended)
• PHP version 5.1 or higher
• MySQL data base
• Cron jobs

If you get your web space from us: Support-System runs on any business web space package: Web space packages

Delivery

Installation free of charge on your web space. Just enter your data and receive enquiries.

Support

Included are 3 weeks of support (email, Support-Center). Support extension optional: Support-System maintenance contracts

Online demo area

Test Support-System free of charge in our demo area: Online-Demo