Ticketing system for your helpdesk

A highly-capable and extensive ticket system for commercial demands

A ticket system for professional enquiry management.

Scope of features

• Ticket generation from web forms
• Automatic forwarding to the person in charge
• Automatic acknowlegment mails
• Login for customers and tickets in customer area
• Reply / Forwarding of ticket mails
• Customer maintenance
• Fonts, colour and size of customer area definable
• Complete freedom of design of customer area using HTML templates
• Integration of your own texts (Welcome, Terms of contract...)
• Integration with your web site
• maximum 10 ticket groups
• maximum 10 support users

• Ticket generation from incoming mails (e.g., support@YourOrg.com)
• supported mail formats: text mail, HTML mail, rich text, any attachments
• send new mails from ticket system
• user defined hotkeys
• Ticket mail cross references
• Ticket allocation to ticket support users
• FAQ with automatic generation from a thread
• ToDo list for notes outside tickes or already closed tickets
• Newsletter module (general newsletter to customers)
• Highly efficient also with high-volume data

• Ticket generation from email replies
• 3-level spam filter for ticket generation from emails (spam words, addresses and domains)
• Costing statistics with cost center and time units
• Newsletter module (personalized newsletters)
• News: Display of latest news and news archive
• Auto-Archiving of closed tickets
• Add new form fields
• Download files (download of files with subgroups in any depth)
• Categorize ticket users (customers)
• Calender with monthly, weekly and daily views
• Reminder function Pop up, email and SMS (SMS gateway required)
• manuelle back up in admin area(Linux only)
• Extensive member statistics

• Import from customers
• Export to customers
• Individual extension

System requirements

• Web server / web space with a provider (Linux recommended)
• PHP version 5.1 or higher
• MySQL data base
• Cron jobs

If you get your web space from us: Support-System runs on any business web space package: Web space packages

Delivery

Installation free of charge on your web space. Just enter your data and receive enquiries.

Support

Included are 3 weeks of support (email, Support-Center). Support extension optional: Support-System maintenance contracts

Online demo area

Test Support-System free of charge in our demo area: Online-Demo