ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent

Ticketing system for your helpdesk

Own Webshop

  • Shopsystem/webshop software, ERP
  • Individualized webshop
  • Consultant, programmer, graphic designer/shop designer
  • Marketing, planning
  • Prozess optimisation
  • Info architecture
  • Interfaces

Own Learning Plattform

  • E-Learning plattform, Learning plattform
  • Consultant, programmer, graphic designer
  • Marketing, planning
  • Process optimisation
  • Info architecture
  • Didactic prepearation of learning content
  • Interfaces

Own Ticketing System

  • Quality Management & Business Intelligence
  • Ticket system, ticketing system, ticket tool, ticket solution
  • Consultant, programmer
  • Planning
  • Process optimisation
  • Interfaces

Marketing Expert

  • Marketing consultant
  • Development of strategies
  • Internet concept
  • Social Media Marketing
  • Search Engine Optimisation SEO
  • Online PR
  • E-Commerce marketing
  • Conversion rate optimising
  • Webmarketing, Advertisement

Webspace & Server-Hosting

  • 53GBit/sec band width (1GBit switch)
  • 200x redundancy (wires)
  • Domain service
  • Highspeed webspace
  • Cloud server, cluster solutions, dedicated server
  • Server housing, rack colocation
  • Hosted Exchange
  • SMS gateway
  • Real data backup
  • Hack controlling
  • hight availability, speed, scalability
  • Consulting & Flexibility
ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent
Your Expert for
ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent
 
839.10 $
excl. 20% VAT
 
 
Manufacturer:     Irmler IT-Solutions
Productname:     Support-System Standard purchase licence
 
Inventory:    
Language version

pcs.    
 

A highly-capable ticket system

Includes all important features to save time. Simple use and efficient data base structure.

Scope of features

  • Ticket generation from web forms
  • Automatic forwarding to the person in charge
  • Automatic acknowlegment mails
  • Login for customers and tickets in customer area
  • Reply / Forwarding of ticket mails
  • Customer maintenance
  • Fonts, colour and size of customer area definable
  • Complete freedom of design of customer area using HTML templates
  • Integration of your own texts (Welcome, Terms of contract...)
  • Integration with your web site
  • maximum 2 ticket groups
  • maximum 2 support user
  • Ticket generation from incoming mails (e.g., support@YourOrg.com)
  • supported mail formats: text mail, HTML mail, rich text, any attachments
  • send new mails from ticket system
  • user defined hotkeys
  • Ticket mail cross references
  • Ticket allocation to ticket support users
  • FAQ with automatic generation from a thread
  • ToDo list for notes outside tickes or already closed tickets
  • Newsletter module (general newsletter to customers)
  • Highly efficient also with high-volume data

System requirements

  • Web server / web space with a provider (Linux recommended)
  • PHP version 5.1 or higher
  • MySQL data base
  • Cron jobs

If you get your web space from us: Support-System runs on any business web space package: Web space packages

Delivery

Installation free of charge on your web space. Just enter your data and receive enquiries.

Support

Included are 3 weeks of support (email, Support-Center). Support extension optional: Support-System maintenance contracts

Online demo area

Test Support-System free of charge in our demo area: Online-Demo


Save time and money by managing your enquiries in a structured manner. Incoming mails, FAQ, ToDo - list, etc. Can be extended anytime.

Offer request

ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent
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Nameable companies count on Irmler IT-Solutions

We were allowed to implement a lot of customer projects. We would be pleased to count also you to our satisfied customers.

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ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent