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Manufacturer: |
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Irmler IT-Solutions |
Productname: |
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Support-System Commercial purchase licence |
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A highly-capable and extensive ticket system for commercial demands
A ticket system for professional enquiry management.
Scope of features
- Ticket generation from web forms
- Automatic forwarding to the person in charge
- Automatic acknowlegment mails
- Login for customers and tickets in customer area
- Reply / Forwarding of ticket mails
- Customer maintenance
- Fonts, colour and size of customer area definable
- Complete freedom of design of customer area using HTML templates
- Integration of your own texts (Welcome, Terms of contract...)
- Integration with your web site
- maximum 10 ticket groups
- maximum 10 support users
- Ticket generation from incoming mails (e.g., support@YourOrg.com)
- supported mail formats: text mail, HTML mail, rich text, any attachments
- send new mails from ticket system
- user defined hotkeys
- Ticket mail cross references
- Ticket allocation to ticket support users
- FAQ with automatic generation from a thread
- ToDo list for notes outside tickes or already closed tickets
- Newsletter module (general newsletter to customers)
- Highly efficient also with high-volume data
- Ticket generation from email replies
- 3-level spam filter for ticket generation from emails (spam words, addresses and domains)
- Costing statistics with cost center and time units
- Newsletter module (personalized newsletters)
- News: Display of latest news and news archive
- Auto-Archiving of closed tickets
- Add new form fields
- Download files (download of files with subgroups in any depth)
- Categorize ticket users (customers)
- Calender with monthly, weekly and daily views
- Reminder function Pop up, email and SMS (SMS gateway required)
- manuelle back up in admin area(Linux only)
- Extensive member statistics
- Import from customers
- Export to customers
- Individual extension
System requirements
- Web server / web space with a provider (Linux recommended)
- PHP version 5.1 or higher
- MySQL data base
- Cron jobs
If you get your web space from us: Support-System runs on any business web space package: Web space packages
Delivery
Installation free of charge on your web space. Just enter your data and receive enquiries.
Support
Included are 3 weeks of support (email, Support-Center). Support extension optional: Support-System maintenance contracts
Online demo area
Test Support-System free of charge in our demo area: Online-Demo |
Offer request
ticket system, help desk, trouble ticket system, support system, ticketing system, support centre rent